Terms and Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

The Company

1.1 Diana Ingram, trading as 'Diana Ingram', designs, makes and sells handmade jewellery using carefully selected beads from the world-renowned glass making island of Murano in Venice, Italy.

Imperfections, Measurements and Photographs

1.2 Diana's jewellery is handcrafted and by its nature the beads and pearls contain natural imperfections which add to their uniqueness. Beads may be slightly larger or smaller than advertised on this website. Diana takes great care to match beads and pearls as appropriate.

Hallmarking - Dealers' Notice

1.3 One of the requirements of the Hallmarking Act 1973 is that all dealers supplying precious metal jewellery shall display a notice at their premises including online explaining the approved hallmarks. Shown above, this notice produced by the British Hallmarking Council can be downloaded and viewed free of charge from The Birmingham Assay Office website.


1.4 All orders are insured to the point of delivery signature. Please ensure that the package is complete and in good condition prior to signature.

Returns Policy

1.5 Under the Consumer Protection (Distance Selling) Regulations you have the right to return any goods purchased from this website within 14 days of purchase. Naturally Diana hopes that you are delighted with your purchase but if for any reason you are not happy with an item she will replace or refund that item provided she is notified immediately upon its delivery to you and it is returned in its received condition within 14 days of purchase. Diana does not accept responsibility for any items lost after delivery to you and will only accept responsibility for items which are safely returned, signed for on delivery to 'Diana Ingram'. All goods returned must be packaged appropriately and are returned entirely at the sender's risk. Diana cannot be held responsible for any damage or loss sustained in transit to her and will not refund postage and packaging costs. Your statutory rights remain unaffected.


1.6 Diana will alter any product purchased from her online shop though additional material and postage costs may be charged.

Website access

1.7 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.8 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.9 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.10 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.11 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Links to and from other websites

1.12 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.13 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.14 By linking to this website in breach of clause 1.13 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.15 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.16 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.17 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.18 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.