FAQs are split into five categories, goods, selection, payment, delivery and service. Please check out these questions that we have received from other customers before contacting us. Click on your chosen question to be taken directly to the answer.
Goods
Q. Does each item come with a gift box?
A. No. Necklaces and barcelets are supplied in a luxury gift box but not pendants (hearts on ribbons) or earrings. We are currently procuring smaller boxes for these items.
Selection
Q. How do I select items for my shopping basket?
A. Here's how to shop on our website:
- Enter one of our four catalogues by selecting a peach button on the navigation bar.
- Choose items by adding them to your shopping basket.
- Select 'Continue Shopping'. You will be taken back to your last page.
- When you have finished shopping, review your shopping basket.
Q. Can I order more than one of each item?
A. Yes. You can either click on the 'Add To Basket' button next to each item however many times you wish to purchase that item, leaving the basket to combine the quantity required (adding your clicks) or you can add one item and alter the quantity required in the shopping basket.
Payment
Q. How do I check out and pay for my items?
A. Here's how to pay for items on our website:
- Once you have reviewed your basket select 'Checkout'.
- Complete the information required, including selection of postage options.
- If you change anything at this stage select 'Recalculate'.
- Once more, check your order is correct.
- Select your method of payment and follow the on-screen instructions.
Q. Can I pay for my items by any means?
A. No. UK customers can pay by UK Sterling (GBP) cheques and UK Postal orders.. UK and overseas cutomers can pay by credit or debit card, bank transfer or from a PayPal account using our payment gateway, PayPal.
Q. What is PayPal?
A. PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 106 million member accounts in 55 countries and regions. It's accepted by merchants everywhere, including eBay. Essentially, Paypal is a worldwide Internet payment system that offers an all-in-one payment solution.
Q. Is PayPal safe?
A. PayPal helps protect your financial information with industry-leading security and fraud prevention systems. When you use PayPal - unlike online businesses that accept or require direct payment - your financial information is never shared with the merchant (that's us).
Q. Why do you use PayPal?
A. Because Paypal understands the financial and security implications of online shopping better than anyone else; because we believe Paypal is the safest online payment system in the world; and because to make purchases or send money with PayPal is free for our customers. PayPal is accepted by millions of businesses worldwide and is the preferred payment method on the worldwide phenomenon, eBay.
Q. How does Paypal work?
A. PayPal enables customers and merchants to send and receive money online through what is known as a 'payment gateway'. It accepts secure payments worldwide from most bank accounts and credit or debit cards, as well as PayPal accounts, and credits our PayPal account. It will automatically convert most currencies into UK Sterling at highly competitive rates. It's accepted by merchants globally, both on and off eBay.
Q. Are you responsible for Paypal transactions?
A. No, they are. We recommend you read PayPal's T&Cs.
Q. Do I need to open a PayPal account to pay for an item?
A. No. Signing up for a PayPal account is optional. This means you can complete your payment, and then decide whether to save your information in a PayPal account for future purchases. You can shop and pay conveniently on the Internet by saving your information with PayPal.
Q. Is PayPal quick, and simple to use?
A. Yes. The PayPal checkout is very convenient and easy to use. It is no surprise that PayPal is accepted by merchants everywhere, including eBay. You may prefer to open a PayPal account now or in the future, making Internet payments so much easier on our site, or eBay, or elsewhere online.
Q. How does PayPal safeguard my personal and financial information?
A. Unlike businesses that require direct payment, PayPal ensures your financial information is never shared with the merchant. We encourage you to review Paypal's Security Centre to answer your questions about their industry-leading protection policies. The security of your information, transactions, and money is the core business of PayPal. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to their site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches them, it resides on a server that is heavily guarded both physically and electronically. Their servers sit behind an electronic firewall and are not directly connected to the Internet.
Delivery
Q. What do I do if my order hasn't arrived?
A. First, please check whether or not there are any constraints beyond either yours or our control e.g., a postal strike. After waiting a suitable period, contact us, and we will investigate the loss with the shipping service. If it transpires the item was signed for at point of delivery to you then responsibility for any further investigation and any subsequent claim for reimbursement will be yours. Any claim by us to the shipping service for reimbursement of losses will require your support. When responsibility lies with us, we will reimburse your loss immediately upon the conclusion of any claim.
Service
Q. Why isn't my shopping cart functioning correctly?
A. Like most shopping websites, cookies are used by our webite to keep track of the contents of your shopping basket. You may have blocked cookies on your browser. If you have switched off cookies, you will be unable to place orders or benefit from the many features that use cookies. To overcome this, check your privacy settings and add www.dianaingram.co.uk as a trusted site. In Windows, select 'Start > Settings > Control Panel > Internet Options > Security' and add this website as a 'Trusted Site'.
Q. Why am I not receiving emails from Diana Ingram Jewellery?
A. It is most likely because of your ISP settings. Adding mail@dianaingram.co.uk to your address book should alleviate whatever is causing the block.
